Refund policy
RETURN AND REFUND POLICY
Last updated: August 1, 2026
Deanurx is operated by PHAMCHUNG LLC. We want customers to understand our return and refund process before placing an order.
60-DAY RETURN WINDOW
You may request a return within 60 days after your order is delivered.
To qualify for a return, the product must be:
• Unused and in its original condition
• Dry and not hydrated with water
• Not mixed with soil, compost, fertilizer, nutrients, or other materials
• Returned in its original packaging when reasonably possible
• Accompanied by the order number or proof of purchase
Products that have been hydrated, planted, mixed, consumed, materially altered, or damaged after delivery are not eligible for return unless the product arrived defective or incorrect.
HOW TO REQUEST A RETURN
Before sending a return, contact us at:
Email: support@deanurx.com
Phone: +1 (412) 679-7869
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT
Please include:
• Your order number
• The name and email used for the order
• The reason for the return
• Photographs if the product arrived damaged, defective, or incorrect
Returns sent without prior authorization may not be accepted.
RETURN ADDRESS
Approved return requests will receive return instructions and the authorized return address by email.
Do not send a return to our registered business address unless our support team specifically instructs you to do so.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns, including preference changes or products no longer needed.
Deanurx will cover reasonable return or replacement costs when we confirm that an item arrived damaged, defective, or different from what was ordered.
Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable unless the return is caused by our error.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
Contact us within 7 days after delivery if your order is damaged, defective, missing an item, or contains the wrong product. Include clear photographs of the product, packaging, and shipping label.
Depending on the circumstances, we may provide a replacement, partial refund, full refund, or other appropriate resolution.
REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, Shop Pay, PayPal, or other payment provider may require additional time to post the funds.
If more than 15 business days have passed since we confirmed your refund, contact support@deanurx.com.
ORDER CANCELLATIONS
You may request cancellation before the order has been fulfilled or transferred to the shipping carrier.
We cannot guarantee cancellation after fulfillment has started. If an order has already shipped, it must be handled under this Return and Refund Policy.
EXCHANGES
We do not currently process direct product exchanges. The fastest option is to return an eligible product and place a new order for the preferred pack size.
REFUSED OR UNDELIVERABLE PACKAGES
If an order is returned because the customer supplied an incomplete or incorrect address, refused delivery, or did not collect the package, the original and return shipping costs may be deducted from the refund.
CONTACT
Deanurx / PHAMCHUNG LLC
3621 Richmond Dr
Fort Collins, CO 80526
United States
Email: support@deanurx.com
Phone: +1 (412) 679-7869
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT