Shipping policy

SHIPPING POLICY

Last updated: August 1, 2026

Deanurx currently ships eligible orders within the United States.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment authorization.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after business hours, during weekends, or on holidays begin processing on the next business day.

ESTIMATED DELIVERY

Most orders are estimated to arrive within 3–5 business days after shipment.

Delivery estimates are not guaranteed. Actual transit times may vary because of carrier operations, weather, holidays, service interruptions, address issues, or destination location.

SHIPPING CHARGES

Standard U.S. shipping is free unless a different charge is clearly displayed during checkout.

Any available expedited shipping option and its cost will be shown before payment.

ORDER TRACKING

When tracking is available, a shipping confirmation email will be sent after the carrier accepts or scans the package.

Tracking information may require up to 48 hours to display movement.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

Contact support@deanurx.com as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

We are not responsible for delays or losses caused by an incomplete or incorrect address supplied by the customer.

DELAYS

Carrier delays can occur after an order leaves our facility. Contact us if tracking has not updated for an extended period or the package has not arrived within a reasonable time after the estimated delivery date.

LOST OR MISSING PACKAGES

If tracking shows delivery but the package cannot be located, please:

• Check the delivery area and mailbox
• Ask household members or neighbors
• Contact the shipping carrier
• Allow one additional business day in case of an early delivery scan

If the package remains missing, contact support@deanurx.com with your order number.

DAMAGED PACKAGES

Report visibly damaged, opened, or incomplete packages within 7 days after delivery. Include photographs of the shipping box, product, shipping label, and damaged area.

INTERNATIONAL SHIPPING

Unless international delivery is specifically offered during checkout, Deanurx ships only within the United States.

CONTACT

Deanurx / PHAMCHUNG LLC
Email: support@deanurx.com
Phone: +1 (412) 679-7869
Support hours: Monday–Friday, 9:00 AM–5:00 PM MT